Sorry, we're unable to make changes to an existing order but non-engraved items may be returned in accordance with the return policy.
*Live Chat with us during regular business hours by clicking on the "Chat Now" icon located on the bottom of your screen. We're open Mon - Fri from 9 am - 6 pm est.
To speak with a Customer Service Representative by phone, please call (407) 386-3550. Call hold times may be longer than usual as we are experiencing high call volume.
ALL ORDERS HAVE A PROCESSING TIME, INCLUDING ORDERS WITH EXPEDITED SHIPPING. EXPRESS SHIPPING ONLY APPLIES TO THE SHIPPING SERVICE (TRANSIT TIME).
Due to manufacturing and shipping irregularities, your order may be delayed. We cannot guarantee a ship date. We sincerely apologize. Like many retailers, we are adjusting to the new retail and shipping climate. We have taken steps to minimize delays and we are working earnestly to ensure your order is delivered as quickly as possible.
SUPPORT AGENTS ARE UNABLE TO GUARANTEE A SHIP DATE OR EXPEDITE ORDERS.